Student Support

The manuals on this site offer you, as a student, instructions on the use of WUR education systems for your study and courses. Is the answer to your question not listed?
• Consult the manual of the system in question for support options.
• For account-related problems or information about (re)setting your password/WUR Passcode or about the use of Office 365, go to: WUR Support Portal
• Consult the WUR Current Students for information on enrolment, guidance during your study, student counseling, minors and exchange programmes, things to do besides your study, your graduation, and beyond.

Help & support for the digital university

There are many avenues available to help you navigate the WUR digital environment, whether you need assistance with Osiris, IT issues, the WUR Appstore, Brightspace, or myWURtoday. Don’t hesitate to ask for help, and feel free to make the most of the service options provided. We're here to support you every step of the way!

In this article you will find information on:

Where to find help:

Student Service Desk - Osiris

You find the Student Service Desk in the Forum building. For Osiris you can also send an email to [email protected]

Consult Questions and answers to find answers on your questions.

ServicePoint IT - Laptop, mobile, WUR Appstore

You can go to ServicePoint IT in the Forum building:

When you have problems with your laptop or mobile (all types and models).
If your laptop meets the minimum requirements
Installation of the WUR Appstore
IT related questions like Password reset, Wifi etc.

You can also call Servicedesk IT at +31 317 488 888 or email at [email protected]

Brightspace helpdesk - Brightspace and learning tools

By ticket: Support Portal
By email: [email protected]
By phone: (0317) 486 222

Opening Hours

Regular opening hours

Monday – Friday: 8:00 – 17:00

Reduced opening hours

The Education Support Service Desk has reduced opening hours during the holiday periods:

Summer holiday 2024

July 8th – 26th: Reduced Hours: 10:00 – 16:00
July 29th – Aug. 16th: Call center closed. Emails are handled within 48 hours
Aug. 19th – Aug. 23rd: Reduced Hours: 10:00 – 16:00

Winter holiday 2024

Dec. 23rd – Jan. 1st: Call center closed. Emails are handled within 48 hours
Jan. 2nd – Jan. 3rd: Reduced Hours: 10:00 – 16:00

myWURtoday

In myWURtoday you can ask a question via the ..More menu.

Scroll down to My App and click on Help & info about the app.

You can choose to Ask a question, Report a bug or give your Feedback.

Now you know where to get help and support of the digital university!

Want to know more about the digital university?

Please visit: