FAQ about on campus digital exams

On this page you will find the answers to the most frequently asked questions on on campus digital exams.

I have an older laptop, can I take a digital exam on it?

When your laptop uses Windows 10 or Mac OS > 10.13 (but not 12!) and you are able to successfully go through the laptop check than your laptop is fit for an on campus digital exam. To be extra sure, you can check the Schoolyear page with all the requirements.

I get an error message 'Schoolyear cannot be installed on a system with a .net version lower than...'

Schoolyear requires some standard Windows libraries and they should be up-to-date. Please run Windows update to get the latest versions. If you don't know how see this article from Microsoft.

Is the WIFI in the exam rooms sufficient for taking exams?

WUR provides enough bandwidth for every student in the room to have 2 or 3 devices simultaneously connected. In the exam setting there will be less students than in a college setting. Moreover the exam software (Ans) does not require a large bandwidth.

The battery of my laptop does not last for more than two hours, can I plug in my laptop to a power outlet?

Yes. For every seat in an exam room there is an outlet to plug in your laptop.

Is the security software the same as last year?

No. This is the first year WUR administers on campus exams on student laptops. Schoolyear is a different program than the PSI / remote proctoring program. So you have to check again if your laptop meets the requirements.

The virus scanner on my Windows laptop blocks the security software (Schoolyear), what can I do?

In some cases the virus scanner from Kaspersky or Norton will block the security software, Schoolyear. If the laptop check shows that this is the case on your laptop you can follow these instructions to temporarily disable the virusscanner.

I have the Kaspersky virus scanner, how to disable?

You can disable the Kaspersky virus scanner with these steps:

  1. Open the running services overview by clicking on the up arrow, see the image below. Then do a right click on the Kaspersky icon.
  1. Next click on the Pause Protection item
  1. The window as shown below will open. Here choose to pause the protection to prevent accidentally starting Kaspersky when taking the exam. Don't forget to follow these steps in opposite direction when your exam is finished.
I have the Norton virus scanner, how to disable?

Follow the instructions on the Norton pages

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If your virusscanner is not listed you can find more information in the Schoolyear help.

In addition please file a report with Kaspersky where you ask to enable Schoolyear: Kaspersky application blocks my website or application. What should I do?

If that does not work please step by the Servicepoint IT in Forum and check with them if they can help.

If that did not fix your problem make sure you arrive early in the exam room so we can find a solution.

I have disabled the virus scanner but Schoolyear still won't start, what can I do?

In addition to the virus scanner some vendors offer a VPN solution as well. A VPN is a virtual network which allows the virus scanner vendor to scan all the network traffic for malicious actions.  But it also blocks the access to the Schoolyear program on your computer.

Check if you have a VPN program installed and disable it temporarily when taking an exam.

I have the Kaspersky VPN, how to disable?

You can disable the Kaspersky VPN with these steps:

  1. Open the running services overview by clicking on the up arrow, see the image below. Then do a right click on the Kaspersky VPN icon.
  1. Next click on the Settings item
  1. The window as shown below will open. Make sure that both settings under Autorun are disabled (like in the image below). Don't forget to follow these steps in opposite direction when your exam is finished to enable automatically starting the VPN connection.
What if there is a power failure in the building?

This is a force majeure situation. If the building has to be evacuated or if the examination cannot take place due to some other calamity, a new opportunity will be organised as soon as possible in consultation between the executive board, the examining board, the examiner and the students. This goes for every exam, not only for a digital on campus exam.

If this happens during an exam and it is still possible and allowed to take the exam without risks of losing work, the examiner may decide to let students finish the exam.

Where can I check how much time I have left to make my exam?

When you take an exam in Ans, the remaining time will be shown in the upper right screen. You also have the possibility to be notified when you're time is almost up. Click on the settings button in the upper right screen (three white dots) and click the option 'Notify when 15 minutes are left'.

Which languages are available in the Readspeaker translate option?

The following languages are available with Readspeaker (Click here how to use the translate option).

Are my answers saved if I'm experiencing problems during my exam?

Yes, they are. Every time you answer a question or navigate through questions, your answers or changes will be saved. Even if an error occurs, all of your given answers are saved regularly.

My laptop does not work at the start of my exam. Can I still make my exam?

If your laptop is not working at the start of the exam, please know that there are possibilities to make your exam. You can get a spare laptop or a paper copy of the exam. Consult the invigilator for these options.

How to arrange a spare laptop?

In case your laptop does not work and you cannot start the exam, please inform the invigilator about this. The invigilator will call the reception desk to inform that you need a spare laptop.

If the exam has not started yet, you have to pick up the spare laptop yourself. If the exam already started, the concierge will bring the spare laptop to the exam room.

It is very important that you bring both your WUR-card and ID-card and show them at the reception desk. You WUR-card stays at the reception desk. You will receive the spare laptop. Go back to the exam room and repeat the start procedure on the spare laptop.

When you have finished the exam, do not forget to return the spare laptop at the reception desk and take your WUR-card.

Could not find the answer to your question? Ask your question to the Digital Examination team.

We have a diagnostic tool available to help us investigate issues with your laptop. You can download it here. Install the tool and follow the instructions.

When your question is not answered you can send it in with our online response form.

If you have any other question about using Schoolyear, please come to our walk in session on Wednesday 29 June 2022 ((Forum: room 009, Team Digital Examination), from 15:00-16:00.