Support options| Helpdesk

The Education Support Service Desk (ESSD) runs the HelpDesk for the Teaching and Learning Centre (TLC)  at WUR. We are the go-to contact for any inquiries related to education. We are committed to providing accurate answers in a timely manner while ensuring that your questions are directed to the appropriate teams for comprehensive support.

Contact information

Please always state the course code at the beginning of the subject in your email or ticket!

Opening hours

Regular opening hours

Monday – Friday: 8:00 – 17:00

Reduced opening hours

The Education Support Service Desk has reduced opening hours during the holiday periods:

Summer holiday 2024

  • July 8th – 26th:               Reduced Hours: 10:00 – 16:00
  • July 29th – Aug. 16th:     Call center closed. Emails are handled within 48 hours
  • Aug. 19th – Aug. 23rd:    Reduced Hours: 10:00 – 16:00

Winter holiday 2024

  • Dec. 23rd – Jan. 1st:        Call center closed. Emails are handled within 48 hours
  • Jan. 2nd – Jan. 3rd:         Reduced Hours: 10:00 – 16:00

On all public holidays the Education Support Service Desk is closed (see here the Academic Calendar 2024-2025).

Topics that we can help you with

The Brightspace helpdesk can help you with the following issues:

  • General questions about Brightspace
  • Specific questions on functionality, such as assignments, content, etc.
  • Other Brightspace related issues

Other issues

For other issues, please contact: